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Position: Credit Manager
Reporting: Reports directly to the Director of Accounting
Purpose: To provide leadership and guidance necessary to supervise the Barnsco Texas Credit Department. The Credit Manager will build and maintain a highly functional department with competent credit personnel. This position is directly responsible for mentoring, coaching, training, and staffing the department.
Duties and Responsibilities
- Demonstrate leadership consistent with the Barnsco Core Values
- Successfully supervise, coach, train, and develop employees
- Assist in establishing annual departmental goals
- Provide reports as requested by Director of Accounting, Kodiak Credit, and management
- Consistently review status of aged delinquent credit accounts to ensure maximum efforts are being taken
- Responsible for large accounts to include collections, customer service, lien notices/releases, etc.
- Make credit decisions within assigned authority
- When appropriate, determines and recommends new repayment terms.
- Responsible for protecting Barnsco Texas Mechanic’s Lien and Bond Claim rights
- Attend monthly NACM construction group meetings
- Continue education in credit & Texas lien and bond laws
- Manage relations with external collections agencies, attorneys, equipment finance agencies and credit reporting agencies
- Interface with sales organization to communicate credit decisions and ensure timely review of customers
- Problem-solving, including research and resolution of accounts, invoice, shipment, tax and/or price discrepancies as needed
- Responsible for maintaining minimum bad debt while considering sales and margins
- Work with Director of Accounting to recommend and implement policies and procedures relevant to credit
- Perform other duties as required by Director of Accounting
Required Education & Experience:
- Mentor and assist the staff in the credit department
- Review and approve credit applications in the Credit Managers absence
- Assist with customer accounts in collections and legal
- Manage the credit department calendar, PTO, Saturdays etc.
- Responsible for collecting payments from customers who are past our net-30 terms for assigned accounts.
- Monitors and analyzes past due spreadsheet in order to pursue collection activities
- Placing customers on or off credit holds as well as releasing orders from holds for all locations
- Working hands-on with our sales teams in collecting payments from customers and/or researching all short pays that are due to price discrepancies
- Call and/or email customers requesting job information to enter job information into the appropriate system
- Work with the team on departmental goal of keeping ineligibles under 7% and meeting collection targets
- Send invoices and proof of delivery as needed
- Meet with customers to review/solve any issues
- Review and approve lien notices in LevelSet and send daily Levelset uploads
- Review and process waivers for customers – sign, scan, send and save onto the appropriate drive
- Work in close cooperation with the accounts receivable team to reconcile un-applied payments, short pays, overpayments, and credits
- Work with customers & sales reps on resolving any disputed invoices in a timely manner
- Ensure that invoices that were short paid by taxes have a Barnsco tax certificate
- Change tax codes for customer accounts in our system and save them into the appropriate drive
- Contribute to building and sustaining a collaborative and supportive culture/work environment
Required Education and Experience:
- Excellent communication skills, both verbally and in writing, in multiple platforms including Kodiak
- Strong Computer Skills – Word, Excel, Outlook, and ERP
- Must have extensive knowledge of Texas Mechanic’s Lien and Bond Claim Law
- Ability to tactfully handle and resolve difficult situations with employees, business associates, customers, and other business partners
- Must have strong work ethic
- Detail oriented, professional attitude, reliable
- 7+ years in credit, collections, and accounts receivable preferably in construction business
- 2+ years in management position
- Degree in Business, Finance, or Accounting (Preferred)