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Dispatcher

Duties and Responsibilities:

  • Always remain customer focused
  • Maintain an organized and focused approach to daily work and tasks
  • Provide timely and accurate communication regarding the delivery status of pending deliveries
  • Develop delivery routes and maintain contact with drivers throughout the day
  • Anticipate delivery requirements; expedite orders as necessary
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
  • Ships items by examining items, weight, destination, route, and delivery time
  • Maintain expert product knowledge to support excellent load planning
  • Verifies items shipped by matching PODs and bills of lading; reconciling quantities and noting discrepancies.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and Qualifications

  • High school diploma/GED required
  • Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
  • Strong knowledge of the roadways throughout the immediate area
  • Ability to work in a team environment in high pressure situations
  • Strong written and oral communication skills are essential