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Dispatch Manager

Duties and Responsibilities:

• Demonstrate Leadership consistent with the Barnsco Core Values

• Provide guidance and mentoring to ensure the department provides the highest level of efficiency and customer support

• Manage the maintenance of a clean, safe workplace and demand immediate reporting of all incidents to Safety Personnel and HR

• Manage the work of Dispatcher and Drivers to ensure daily transportation operations are efficiently accomplished with the highest level of safety and predictable excellence

• Manage and maintain capacity and resources for the Dispatch Department to meet the needs of our customers, internal and external

• Implement energy-saving practices such as route optimization, combining loads and minimizing idling

• Interface and cooperate with Sales to promote highest levels of customer satisfaction

• Collaborate with Sales and Management to address and resolve all customer concerns or complaints

• Collaborate with Management/staff to formulate and implement policies, procedure, goals and objectives

• Monitor operations to ensure that staff members fully comply with all policies, procedures, safety rules, environmental policies and government regulations

• Promote safety by conducting safety audits, attending company safety meetings and conducting regular safety briefings with drivers and staff

• Conduct investigations to determine causes of transportation accidents and to improve safety procedures

• Assist in establishing annual departmental operating budgets

• Manage the preventative maintenance program for all Barnsco Delivery equipment

• Recommend replacement or addition of delivery equipment as needed

• Review and approve all invoices from outside haulers as required

• Manage the recruitment, hiring and onboarding of new dispatch personnel and drivers

• Provide high level accountability within the department and apply discipline with guidance of HR department

• Provide reports as requested by management

• Perform other duties as required by Operations Manager

• Download Job Application PDF (non-driver)
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