833.TX.BARNS info@barnsco.com




Dispatch Manager

Duties and Responsibilities:

  • Demonstrate Leadership consistent with the Barnsco Core Values
  • Provide guidance and mentoring to ensure the department provides the highest level of efficiency and customer support

  • Manage the maintenance of a clean, safe workplace and demand immediate reporting of all incidents to Safety Personnel and HR

  • Manage the work of Dispatcher and Drivers to ensure daily transportation operations are efficiently accomplished with the highest level of safety and predictable excellence

  • Manage and maintain capacity and resources for the Dispatch Department to meet the needs of our customers, internal and external

  • Implement energy-saving practices such as route optimization, combining loads and minimizing idling

  • Interface and cooperate with Sales to promote highest levels of customer satisfaction

  • Collaborate with Sales and Management to address and resolve all customer concerns or complaints

  • Collaborate with Management/staff to formulate and implement policies, procedure, goals and objectives

  • Monitor operations to ensure that staff members fully comply with all policies, procedures, safety rules, environmental policies and government regulations

  • Promote safety by conducting safety audits, attending company safety meetings and conducting regular safety briefings with drivers and staff

  • Conduct investigations to determine causes of transportation accidents and to improve safety procedures

  • Assist in establishing annual departmental operating budgets

  • Manage the preventative maintenance program for all Barnsco Delivery equipment

  • Recommend replacement or addition of delivery equipment as needed

  • Review and approve all invoices from outside haulers as required

  • Manage the recruitment, hiring and onboarding of new dispatch personnel and drivers

  • Provide high level accountability within the department and apply discipline with guidance of HR department

  • Provide reports as requested by management

  • Perform other duties as required by Operations Manager

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